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General conditions of Myvueling
“Myvueling” is the private area through which Vueling Airlines, S.A. (hereinafter "Vueling") provides its customers with the following services: (i) automatic retrieval of their personal data in product and service purchases via the website www.vueling.com, (ii) a view of a history and statements for said purchase transactions, (iii) remittance of commercial or promotional information, (iv) free access to the company's Loyalty Programme, called “Punto”, which allows customers to obtain and exchange points for services and products under the terms set out in these myvueling conditions, and voluntarily buy or gift points, (v) free access to Premium status should certain requisites be met (see Premium Terms and Conditions).
To support a full understanding of the following, below are definitions of the terms used in this section of the document:
Member: A person who, under the myvueling terms and conditions, has validly registered for said private area, implying explicit acceptance of the myvueling terms and conditions. By accepting these myvueling terms and conditions, Members will automatically become members of the Punto programme and, if applicable, the Premium segment.
Channels of communication: The means by which myvueling Members can contact Vueling. These in particular include: (i) the myvueling web environment, once the login details have been correctly entered (the "Online Channel"), and (ii) the customer services telephone line.
MyVueling terms and conditions: The set of basic rules established by Vueling in order to regulate the myvueling private area, contained in this Document.
To be a myvueling Member, you must take into consideration the following requirements and conditions:
Likewise, when applicable, they are supplemented with the Premium Conditions included below, containing the details of terms and conditions for Premium status members, and which are always current and available on the Internet through the Vueling website www.vueling.com website.
The Myvueling, Punto and Premium terms and conditions represent a single unit and shall be interpreted and applied in accordance with Spanish law, with the Spanish language version taking precedence over all translated versions. Customers assume all responsibility deriving from the use of myvueling, Punto and Premium in their respective countries of residence, according to the local laws applicable in each case.
For any issue that may arise concerning the interpretation and application of these myvueling terms and conditions or those mentioned above, the parties, expressly waiving any other jurisdiction they may be entitled to, submit to the exclusive jurisdiction of the courts and tribunals of El Prat de Llobregat.
Punto: Is the Vueling loyalty programme that includes (i) all operating information on the points that can be obtained when using certain services and products, or by buying the same or receiving them as a gift, (ii) the range of services and products that can be obtained by using the points, (iii) information on the amount of points needed to make purchases using points, which may vary based at Vueling's discretion and the prices of products and services available to the public, (iv) Your Punto account, (v) the option of gifting points to a third party.
Price in points: When acquiring products and services that can be exchanged for points via a points account, the price in point for said services or products will appear, as well as any promotions or offers available. Product prices in points may vary at Vueling's discretion and based on the prices of products and services available to the public.
Points: These are obtained by members when consuming Vueling products or services or those of its partners, or by purchasing or receiving points as a gift, when users identify themselves as Members at the time of purchase or using the recover points option.
Partner companies: These companies partner with Vueling to allow points to be earned when purchasing their products and services, as well as the provision of all other services described in this document. Vueling cannot guarantee the continuity of Partner Companies within the Punto programme.
Buying points: A member purchasing points via their Punto Account, for their own use to complete the required sum of points to pay for a product or service using points, according to these terms and conditions and other applicable commercial conditions.
Gifting points: A member purchases points via their Punto Account to gift them to a third party, in order for said third party to use the same to buy products and services with said points, in accordance with these terms and conditions and other applicable commercial conditions.
Punto account: an area in the myvueling website where each member can view their points balance and history of transactions, and which users can log into in order to buy or gift points, recover points and acquire products and services paying part of the price in said points, as well as to update and change their profile information.
Recover points: Option to earn points on eligible products, services or promotions at a later time than when they are acquired.
Punto was created by Vueling as a loyalty programme aimed at Members. It allows points to be earned and acquired by Members, who can then use the same to buy products and services offered by Vueling and/or third parties on a regular basis.
Registered and verified Members will be beneficiaries of Punto.
Each Member will have a Punto Account, which will state at all times their balance of points, as well as showing a history of past product and service purchases made using points, which will be personal and non-transferable. Likewise, the Punto Account will detail all points purchases made by each Member and points obtained as gifts.
The Punto Account shall be updated on a daily basis according to the points obtained (whether by purchase or use of products and services, for purchase or as a gift) and those used by the Member.
Should the programme be terminated, Members shall have a maximum of 3 months to exchange any points they may have collected as of notification of said termination. Punto shall be terminated without prior notification or liability and the contents of the foregoing provisions set out in this paragraph shall not be applicable if, at any time, circumstances relating to force majeure or legal requirements arise which prevent its sustainability or operation.
Unused points shall expire 3 years after being obtained, except in such cases when points are obtained via a promotion, in which case the expiry period shall be subject to the terms and conditions of said promotion. Those points gifted to a beneficiary who does not hold a Punto Account and need to be recovered via a Gift Voucher shall be subject to the terms set out below.
Points shall also expire due to inactivity in an account during a period of 18 months. Inactivity is defined as a period during which no points are obtained, bought, gifted and/or exchanged. Therefore, if a Member fails to performs any operations in a period of 18 months, all points held in their account shall expire automatically. The years and months established in these Terms and Conditions shall count date to date.
Vueling shall not be held responsible for incidents originating from the acquisition of services or products of Partner Companies or from the relationships between them and Members, and shall limit itself to the correct assignation of points deriving from the use or consumption of the services and products of said Partner Companies.
Points shall be obtained by acquiring or using products or services of Vueling or Partner Companies under the terms set out in these Terms and Conditions, providing that at the time of the said contracting or acquisition the customer identifies him or herself as a Member. For information purposes, one (1) Vueling Point will be obtained for every two (€2) euros spent booking flights operated by Vueling under the “Basic”, “Optima” and “Excellence” fares.
The effective posting of said points to the Member's Account shall be performed at Vueling's discretion, either at the time of purchase or subsequent to the actual use of the booking.
At the time of purchasing the ticket, the buyer must state which passengers in each booking are Members and provide their information for them to be eligible to earn points.
If, upon booking the ticket, the buyer has failed to state that one of the passengers is a Member, the Member may recover the points corresponding to said booking within 90 days after the purchase date, via the section in the Punto Account called "Recover points".
In both cases, only Members who appear as passengers in the booking and are not the buyer of the same will earn points.
Points obtained by acquiring products, promotions or services of Partner Companies may also be recorded providing the acquisition is effectively accredited, and each Member has a period of 90 days in the which to do so. Accreditation shall require the provision of invoices or documentation offering sufficient proof as to the consumption of the cited services and products by each Member.
Points earned through promotions may be recorded within the time frame established in the terms and conditions of the corresponding promotion.
The option to recover gifted points will expire when 6 months have passed from the time of purchase (when Vueling sends the beneficiary the Gift Voucher to be swapped for points).
Vueling shall perform the required checks regarding the Member's Punto Account information and the bookings on which they wish to earn points. Once the limits established in these Terms and Conditions (see section 5.3.1) have been exceeded, Vueling reserves the right to refuse a Member the option of adding points to their Account. For any process or claim linked to said refusal from Vueling, Members must contact the Punto customer service centre.
Likewise, points can be obtained by Members purchasing the same, either for their own use or as gifts for third parties.
Points purchases are non-refundable.
Only those Members who have earned points for flying with Vueling (see section 5.2.1) will be able to buy or gift points to a third party. Purchases or gifts of points will be subject to the tranches or blocks of points offered by Vueling at any given time. There is a limit on the amount of points allowed for purchase/gifting per Member, which Vueling may establish or change at any time. This limit currently stands at 10,000 points per calendar year (including purchases and gifts). This means that a single Member may not accumulate in their account more than 10,000 points obtained via a purchase or as a gift from third parties. The calendar year for buying/gifting points begins on 1 January and ends on 31 December. Once this limit has been exceeded in a year by the buying member, whether for him/herself, for third parties or a combination of the two, or the beneficiary if applicable (as a recipient who may also have bought points and thereby exceeded the limit for points bought/gifted/received), he/she will not be able to acquire/gift/receive any more points.
Vueling reserves the right to cancel the purchase or gift of points or a Punto Account and withdraw the status of Member and cancel any purchase, booking or any Punto operation that it believes has been made for fraudulent ends or any that fail to comply with the conditions of myvueling, Punto or Premium, if applicable, or that have been performed by Members with cards that have been blocked, cancelled or rejected, or in the event of charge back, non-payment or a Member being in irregular status with regards to Vueling.
Points may not be transferred between Members (without prejudice to the possibility of gifting points). However, it is permissible for a Member to designate a beneficiary to use the services or products acquired with points. In any case, said designation as a beneficiary may not be used as a means of circumventing limits on the purchase/gift of points laid out in these terms and conditions by the beneficiary.
Vueling may change these Terms and Conditions without prior notification. Any updates or variations to these conditions shall always be published at www.vueling.com.
Vueling offers the option to choose, when you register with myvueling, whether your preferred loyalty programme will be Punto or Iberia Plus. Furthermore, regardless of which loyalty programme is selected in your myvueling profile, when making Vueling purchases Members will have the opportunity to choose the loyalty programme that they wish to earn points on for that transaction, either Punto or Avios for the Iberia Plus programme, regardless of the purchase channel used, and provided that the Member has identified him/herself as a Punto or Iberia Plus member when making the booking. Iberia Plus Avios may only be earned on Vueling "Optima" and "Excellence" fares. A Member may change their selection of preferred loyalty programme at any time.
The terms and conditions for earning and using Iberia Plus Avios will be subject solely and exclusively to the operating terms and conditions of Iberia Plus detailed on the Iberia website.
Vueling shall not be responsible in any way for the correct posting and use of Iberia Plus Avios.
Premium Status: acquired by eligible customers according to the criteria established by Vueling at any given time or, at Vueling's discretion, based on any other applicable circumstances, with Vueling providing notification (which may include by electronic means) that said status has been achieved, and this is not opposed under the terms set forth in these conditions. Premium status members will have a series of benefits that Vueling may determine at any given time.
Benefits of Premium status: Privileges that Vueling offers Premium status customers, which it may decide upon at any time and which will appear on www.vueling.com/premium.
Customers who have flown a determined number of segments (based on origin and destination stated in the purchase. Transfers are not included) as decided at any given moment by Vueling for a term of one year. Vueling may also determine at its own discretion the customers who may be eligible for consideration as Premium status and benefit form the privileges of said status, based on their profile and level of loyalty.
Vueling reserves the right to multiply certain segments under different kinds of fares, when counting segments towards obtaining Premium status. As an example, at present each segment flown under the Excellence is multiplied by three.
In order to benefit from Premium status, a customer must be a Member or register with myvueling.
Those customers selected by Vueling or who comply with certain requisites determined at Vueling's discretion, shall be notified that they have achieved said status by electronic means.
This communication may contain a single and non-transferable link, valid on a monthly basis, allowing: i) registration with myvueling, should they not already be registered, ii) if they are already a Member, the entry of a series of additional information (postal address to send them the physical card identifying them as Premium status customers, date of birth and preferred airports).
If the selected client does not register with myvueling before the end of the month that the notification is received, they will lose the opportunity to hold Premium status until Vueling offers them, if applicable, another opportunity to hold said status via a new notification. Customers who have already registered for myvueling and are selected/comply with the requisites, will only have to enter a series of additional information to receive the Premium card.
Members who fail to communicate their wish not to acquire Premium status within 10 days of receipt of the notification, using the channels provided for the same, shall automatically acquire this status as they will be deemed to have tacitly accepted the same.
The benefits assigned to Premium customers will be those offered by Vueling at any given moment at its own discretion, which shall be notified to customers via the website www.vueling.com/premium.
In order to enjoy Premium benefits, Members must identify themselves as Premium, providing their customer identification information to Vueling staff or third parties, or register in myvueling to use www.myvueling.com services. Likewise, Members may be required to verify their identity to make use of a benefit.
Once Premium status has been assigned, and once all the steps stated in the above point have been completed, Vueling will send the physical Premium card, with the customer code (FFID), to the Vueling office at the closest airport to the Member's stated address, unless Vueling, at its own discretion, chooses to send it by post to the provided address. In the former case, the Member must go in person to said office to pick up their Premium card.
The Premium card will be valid for the time stated by Vueling at issue. Once expired, the Member must again meet the required conditions or be selected by Vueling to have Premium status.
Likewise, Members may download a virtual Premium card via the Vueling application (which Members can find at available app stores). Members simply have to download the Vueling mobile application and login using their Member information.
Both the physical and virtual cards are personal and non-transferable. Any transmission or use by a person other than the holder of the same shall be considered fraudulent or wrongful use.
Vueling reserves the right to cancel the Premium status of any Member (with the subsequent withdrawal of the card, among other implications) that makes use of the benefits granted by Vueling or any partner company in a fraudulent or wrongful manner, or failing to comply with these Terms and Conditions. Vueling expressly states that any costs deriving from wrongful or fraudulent use shall be billed and payable by those responsible for the same.
Premium is established for an indefinite time. However, Vueling reserves the right to terminate Premium at any time, providing 3 months notice prior to the programme being deemed terminated.
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